The Art of Excellent Listening

The Key Ingredient for Successful Teams


For those who work with a team or who deal with the public, this workshop is a must to improve internal communication and build better public relations. This exciting workshop increases the morale, efficiency, and productivity of all your employees with its emphasis on excellent interpersonal communication skills. Participants learn the powerful impact of courtesy and cooperation on their professional imageā€”and on their company!


"This seminar made a definite and immediate change. I actually saw people come to understand how their communication methods can affect the performance and attitudes of others . . . I have to admit, initially I was a bit worried about bringing all these folks to work on a weekend. Luckily, the activities were so thought-provoking and engaging our staff barely minded being here on a Saturday."


Thomas G. Williams, Manager of Quality and Training, Swissotel Chicago






By practicing effective listening techniques, participants in The Art of Excellent Listening will fully understand the messages they receive from their communication partners. Participants will also deliver their messages clearly, accurately, and diplomatically. Furthermore, participants will employ powerful nonverbal communication to strengthen all of their messages. Finally, participants will accumulate many sound communication tools to increase workplace morale and team spirit.


  • Evaluating your hearing and listening quotient
  • Recognizing six important filters that affect your listening
  • Employing four vital feedback techniques for greater listening power
  • Knowing the difference between active and passive listening and the impact of each
  • Assessing your communication style and that of your coworkers for greater teamwork
  • Supporting your messages with nonverbal communication
  • Displaying an appropriate tone of voice to improve your relationships with colleagues, customers, and friends
  • Using "I" statements to convey your feelings and to accept others' feelings
  • Developing a productive speaking style with your choice of positive words
  • Avoiding vague terminology for clear, comprehensive communication
  • Using open-ended questions to stimulate and extend your discussions

  Who Should Attend

Customer service representatives; sales and marketing professionals; employees who have direct contact with the public; airline and hospitality professionals; doctors, nurses, and other medical personnel; attorneys; information technology professionals; engineers; and teams who need more effective interpersonal skills

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